Terms and Conditions Of Service

Effective Date: 1 July 2017 for Terms and Conditions
Business Name: The Window Boutique
Website: www.window.co.za
Contact Email: hello@window.co.za

Welcome to The Window Boutique. By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully, as they protect your rights and ours.

Overview of our Terms and Conditions

The Window Boutique is a South African business that provides custom-made window treatments including blinds, curtains, shutters, outdoor solutions, and home automation products. These Terms of Service apply to all users of our website and clients who purchase or enquire about our services.

Definitions

  • “We” / “Us” / “Our” refers to The Window Boutique.

  • “You” / “Customer” refers to any individual or business using our website or purchasing from us.

  • “Products” refers to custom or readymade window treatment or decor items.

  • “Order” means any agreement to supply products or services, verbal or written.

  • “Website” refers to www.window.co.za

Contract Formation

Your order becomes binding once we receive your proof of payment or signed quote confirmation. A formal quote, or proof of payment for the deposit initiates the contract. We reserve the right to decline or cancel any order prior to acceptance.

Product Accuracy & Colour Disclaimer

Most of our products are custom-made. By placing an order, you confirm that all measurements, colours, finishes, and product choices are accurate and final.

  • Minor colour variation may occur between batches or display screens and is not considered a defect.

  • We recommend requesting physical swatches or an in-person consultation where available.

Pricing & Payment Terms and Conditions

All prices are quoted in South African Rand (ZAR) and include VAT unless stated otherwise.

  • Quotes are valid for 14 days

  • Production begins only after deposit payment is received

  • We accept EFT, cash and approved trade accounts

  • Pricing is subject to change until confirmed by formal quote

Production & Lead Times

Lead times for custom-made products typically range from 12 to 30 business days, depending on the item and quantity.

  • These are estimated lead times only and are not guaranteed

  • Delays due to load shedding, supplier disruptions, strikes, or holidays will be communicated

  • We are not liable for delivery delays caused by factors outside our control

Delivery & Installation

We provide:

  • Nationwide delivery across South Africa

  • Professional installation in Ballito, Umhlanga or prior arrangements made

  • Referrals to trusted installers in other cities

The customer is responsible for ensuring site access and readiness. Repeated callouts or unprepared sites may result in additional charges. Our Installers are not permitted to move furniture or objects obstructing them from installing your products.

Returns, Cancellations & Cooling-Off Period

Because our products are custom-made:

  • Orders cannot be cancelled or refunded once production has started

  • In-stock, non-custom accessories may be returned within 7 days, unused and in original packaging

  • Any damages or defects must be reported within 48 hours of delivery or installation

All returns or remedial work require prior approval and proof of purchase. Refunds are subject to inspection and may exclude shipping or handling fees.

Please read our full Refunds & Returns Policy for more details.

Warranty & Product Care

We provide a 12-month installation workmanship warranty. Product warranties vary depending on the manufacturer.

Warranties do not cover:

  • General wear and tear

  • Damage from moisture (unless product is rated for it)

  • Exposure to extreme heat or direct sunlight

  • Incorrect installation by third parties

  • Misuse, neglect, or cleaning errors

Care instructions are provided with each product upon request. Any product warranty will be honoured with required approval and proof of purchase. Should any product or part require for us to send to suppliers for assessment or remedial work, a quote will be send to you prior to any work being done. This includes courier fees, call-out fees and reinstallation fees.

Errors, Omissions & Changes

While we aim for complete accuracy, we reserve the right to correct any:

  • Pricing errors

  • Typographical mistakes

  • Outdated specifications

  • Product availability issues

We will notify you promptly should such errors impact your order.

Force Majeure

We are not liable for failure to deliver on time due to circumstances beyond our control, including but not limited to:

  • Load shedding

  • Natural disasters

  • Transport disruptions

  • Supplier shortages

  • Riots, pandemics, or acts of God

Intellectual Property

All content on this website, including logos, images, text, and design, is owned by The Window Boutique and may not be copied, downloaded, or reproduced without written permission.

Limitation Of Liability

To the maximum extent allowed by law:

  • The Window Boutique is not liable for indirect, incidental, or consequential damages

  • Our total liability is limited to the value of the product or service purchased

Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the KwaZulu-Natal High Court, unless otherwise agreed in writing.

Privacy & Cookies

We take your privacy seriously. All customer data is handled in compliance with POPIA. Please refer to our:

Questions Or Support about our Terms and Conditions

Have questions about your order or these terms?
Contact us anytime:
📧 admin@window.co.za
📍 Corner of Main Road and Ocean Drive, Ballito, 4420, Kwazulu Natal, South Africa
📞 +27 32 815 2973

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